SHIPPING AND SERVICES
SERVICES WE OFFER:
- Priority, Overnight, 2 and 3 Day Shipping options throughout the U.S.
- Customized and Personalized All-Natural BakeryTreats for Your Pet. We specialize in the unique, artistic bakery creation...the ultimate in pampering for your pet....and you too!
- Gift Packaging including gift baskets, decorative boxes, bags, unique gift sets.
- Pick Your Breed...a My Best Friend exclusive service to customize your pet's cake and cookies!
- Hand-Painted Picture Cakes ...put your dog or cat's picture on top of a special cake!
- Timing your order for your event. Order at any time in advance.Your products ship and arrive right on time and in bakery-fresh condition.
HOW TO ORDER:
Place your order by selecting products from the My Best Friend Storefront. There is a link on every page which will take you to our storefront. You can navigate between departments and make your selections there. Our site is secure for credit card transactions so you can feel assured your information is safe should you decide to place an order online. Once you have made your selection, review your order by clicking "basket contents" and then go to checkout to submit your order with a credit card. Please allow 72 hours for processing and shipping. If you have special requests or questions, please contact us at (858) 271-0334 or via email at mybestfriend@san.rr.com prior to placing your order. Your questions or request will be answered within 24 hours.
SHIPPING INFORMATION:
If you need an order by a specific date and need help in choosing a shipping method, please click the link below for help.
Order Cut-Off Date and Shipping Method Chart
All our products are preservative-free, and some are perishable requiring refrigeration. Therefore, Overnight, 2-Day or 3-Day shipping is required to maintain freshness. At checkout, you will be given several shipping options including USPS Priority 2-3 day mail which offers delivery on Saturday also, FEDEX Overnight, 2-Day or 3-Day shipping which charges an additional surcharge for Saturday deliveries. USPS Priority Mail is the least expensive option, but keep in mind the Post Office DOES NOT GUARANTEE a delivery date, so all USPS Priority Mail orders can be subject to mail delays with no money back guarantee. FEDEX is more expensive but they DO GUARANTEE a delivery date. If for some reason FEDEX does not deliver your package on time, they will refund your shipping cost. Products requiring refrigeration such as pupperoni pizzas, must ship FEDEX 2-Day or less. They are packed with gel ice packs to keep them cold during shipping. If you have any questions, please contact us. We assure you, all possible care will be taken to make sure your special treats arrive in perfect condition. We package all products extremely well to assure safety during shipping. If your product does NOT arrive in acceptable condition, please contact us as soon as possible after delivery so that we can investigate the cause. PLEASE NOTE: Even though at My Best Friend, we take ALL possible precautions to protect your treats, we cannot "guarantee" they will arrive without shipping damage. Once your order leaves our hands, we no longer have control of how it will be handled. If you feel your order was mishandled by the shipping carriers, please let us know, and we will be happy to file a damages claim with the carrier on your behalf.
USPS 2-3 Day Priority Mail Shipping and Handling Rates below are for mainland U.S. only. Please contact us for shipping information to other areas, or for information regarding FEDEX rates.
Total of Order **2-3-Day USPS PRIORITY Shipping & Handling
Up to $ 9.99 $ 5.95
Up to $19.98 $10.95
Up to $30.99 $12.95
Up to $39.99 $14.95
Up to $49.99 $15.95
Up to $79.99 $17.95
Up to $99.99 $19.95
Up to $159.99 $22.95
Up to $199.99 $25.95
GIFT PACKAGING:
Our products are shown on our site with their own special packaging, such as baskets or decorative boxes or bags. Our pricing reflects the packaging. If you prefer a different type of gift packaging, such as a special gift basket prepared, please call us at (858) 271-0334 or email us at mybestfriend@san.rr.com. We will do our very best to create your customized order.
FOOD ALLERGIES:
Food allergies are common in animals as well as humans. If you are concerned about the possibility of our products causing an allergic reaction in your pet, OR If you already suspect your pet may have a food allergy, we strongly recommend you consult with your veterinarian BEFORE purchasing our products. All ingredients are listed with the products and on our "Ingredients" page, but we will be happy to FAX a list of ingredients used in our products to you and your vet upon request. In most cases, we may be able to substitute a different ingredient for your pet. Please Note: Wheat-free products are available upon request for an additional $2.00 per product ordered
RETURN AND REFUND POLICY:
If you are unhappy with your purchase from My Best Friend, please let us know the situation. After evaluation of your situation, we will either refund your purchase price, excluding shipping, handling and packaging, replace your purchase with another product, or issue credit to be used toward a future purchase. My Best Friend will not be held responsible for allergic reactions to the ingredients in our products, or shipping damage or late or non-delivery due to the fault of carriers. If your product has become damaged, delayed or lost during shipping, we will be happy to file a damage or loss claim with the carrier on your behalf. Please take pictures of any damage to support your claim. For more information regarding returns, refunds or damage claims, please contact us at (858) 271-0334 or by email at mybestfriend@san.rr.com..
HOW WE PROTECT YOUR PRIVACY AT MY BEST FRIEND:
At My Best Friend we are 100% committed to protecting the privacy of all who visit and/or shop with us. We can assure you that any information you share with us will not be released to any others, and your information will be used for the sole purpose of completing a purchase or communication with you regarding our products and/or website information. In addition, our website is secured for your safe ordering.